At Divine Med Spa and Clinic, we are dedicated to providing a premier experience in beauty and wellness, where your satisfaction and safety are our top priorities. We believe in treating every client with the utmost care and respect, ensuring that each visit is not only effective but also delightful.
Appointment Scheduling
Booking: Appointments can be scheduled online through our website or by contacting our reception team at 954-856-2364. A valid credit card is required to secure your appointment.
Consultations: All new clients are required to book an initial consultation before their first treatment. This allows us to assess your needs and customize your treatment plan.
Cancellations and Rescheduling
Cancellation Policy: We require at least 24 hours’ notice for any cancellations or rescheduling of appointments. Cancellations made with less than 24 hours’ notice will incur a cancellation fee of $50.
No-Show Policy: Failure to show up for a scheduled appointment without prior notice will result in a no-show fee of $50.
Rescheduling: If you need to reschedule your appointment, please provide at least 24 hours’ notice. Rescheduling within 24 hours of your appointment will incur a rescheduling fee of $50.
Payment and Pricing
Payment Methods: We accept various payment methods, including credit/debit cards, cash, and financing options. Payment is due at the time of service unless otherwise arranged.
Pricing: All treatment prices are subject to change. We will notify you of any price changes prior to your appointment.
Please note, a 2.4% surcharge applies to payments made via credit or debit card.
Purpose of Deposits
Booking Confirmation: A deposit is required to secure your appointment. This helps us manage our schedule effectively and ensures that we can offer your slot to other clients in the event of a cancellation.
Treatment Commitment: Deposits confirm your commitment to the scheduled appointment and assist us in maintaining the quality and availability of our services.
Standard Deposit: A standard deposit amount of $50 is required for all appointments. This amount will be applied toward the total cost of your treatment.
Health and Safety
Health Disclosure: Clients are required to disclose any medical conditions, allergies, or medications during their initial consultation to ensure safe and appropriate treatment.
COVID-19 Protocols: We adhere to strict hygiene and sanitation practices. If you are feeling unwell or have been exposed to COVID-19, please reschedule your appointment.
Treatment Policies
Consultations: All treatments begin with a consultation to evaluate your needs and determine the most suitable approach. Please arrive 10-15 minutes early to complete any necessary paperwork.
Late Arrivals: Arriving late for your appointment may result in a shortened treatment time or rescheduling. If you arrive more than 15 minutes late, we may need to reschedule your appointment.
Refunds and Returns
Refunds: We do not offer refunds for services rendered. If you are dissatisfied with your treatment, please contact us within 7 days to discuss your concerns and explore options for resolution.
Product Returns: Skincare products purchased from our Medspa can be returned within 14 days of purchase, provided they are unopened and in their original packaging. Products that have been opened or used cannot be returned.
Privacy and Confidentiality
Confidentiality: We are committed to protecting your personal and medical information. All client records are kept confidential and are only accessible to authorized staff.
Consent: By scheduling an appointment, you consent to the collection and use of your personal information in accordance with our privacy policy.
Conduct
Behavior: We expect all clients to treat our staff and other clients with respect. Our staff is committed to providing the highest level of service with professionalism and respect. They will adhere to all industry standards and ethical guidelines.
Personal Belongings: We are not responsible for any loss or damage to personal belongings during your visit.
Gift Cards and Memberships
Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash. They are valid for the services or products specified and must be used within one year of the date of purchase.
Memberships: Membership packages are subject to their own set of terms and conditions, including usage limits, cancellation policies, and renewal options. Please refer to your membership agreement for details.
Contact Information
Address: 8684 Griffin Rd Cooper. City, Florida 33328
Phone: 954-856-2364
Email: divinemedspas@gmail.com
Website: www.divinemedspas.com
Thank you for your understanding and cooperation with our appointment policy. We look forward to providing you with exceptional service at Divine Med Spas & Clinic.